Mailhub Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our Services, and information from third parties.

Information You Provide: We collect information you provide when you create an account, use our Services, or communicate with us, including your name, email address, company name, shipping volume, payment information, and any other information you choose to provide.

Information Collected Automatically: When you use our Services, we automatically collect certain information, including your IP address, browser type, operating system, referring URLs, device information, and information about your use of the Services.

Information from Third Parties: We may receive information about you from third parties, including shipping carriers such as USPS, FedEx, and UPS, when you connect your account with those services.

2. How We Use Your Information

We use the information we collect to:

1. Provide, maintain, and improve our Services
2. Process transactions and send related information, including confirmations and invoices
3. Send technical notices, updates, security alerts, and support and administrative messages
4. Respond to your comments, questions, and requests
5. Monitor and analyze trends, usage, and activities in connection with our Services
6. Detect, investigate, and prevent fraudulent transactions and other illegal activities
7. Comply with applicable legal obligations

3. Sharing of Information

We may share your information with third parties in the following circumstances:

Carriers and Service Providers: When you choose to link your account with any third-party carrier, such as USPS, FedEx, or UPS, we share information necessary to complete your transactions.

Service Providers: We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.

Legal Requirements: We may disclose information if we believe disclosure is in accordance with, or required by, applicable law or legal process.

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

With Your Consent: We may share information with third parties when you give us consent to do so.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

5. Security

We implement and maintain commercially reasonable security measures designed to protect your information from unauthorized access, use, or disclosure. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%.

6. Your Rights and Choices

Account Information: You may update or correct information about yourself by logging into your account or contacting us at info@mailhub.com.

Cookies: We use necessary cookies to operate the Services and, only with your consent, Google Analytics cookies to help us understand how the Services are used. You can accept, reject, or change your cookie choices at any time via 'Cookie Settings' in the footer. See our Cookie Policy for the full list of cookies we use, their purpose, and how long they last. Most web browsers also let you remove or block cookies directly in your browser settings.

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information.

7. EU/UK GDPR Rights

If you are located in the European Economic Area, the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) and UK GDPR give you the rights described below, in addition to those in Section 6.

Legal bases for processing: We process your personal information based on: your consent (for example, Google Analytics cookies, which you may withdraw at any time); performance of a contract (to provide the Services you signed up for); our legitimate interests (for example, securing the Services and preventing fraud); and compliance with a legal obligation.

Your rights include the right to:

1. Access the personal information we hold about you
2. Request correction of inaccurate or incomplete information
3. Request deletion of your information ('right to be forgotten')
4. Request that we restrict or stop processing your information in certain circumstances
5. Receive your information in a portable, machine-readable format ('data portability')
6. Object to processing based on our legitimate interests or for direct marketing
7. Withdraw consent at any time where processing relies on consent, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, contact us at info@mailhub.com. You also have the right to lodge a complaint with your local data protection supervisory authority.

Google Analytics: We use Google Analytics, provided by Google LLC, to understand how visitors use our Services. Google Analytics cookies are set only after you grant consent through our cookie banner, and stop being set if you withdraw that consent. See our Cookie Policy for details, or Google's Privacy Policy for how Google processes this data.

8. International Data Transfers

Our Services are operated from the United States. If you are located outside of the United States, information we collect may be transferred to, processed, and stored in the United States. Where the GDPR or UK GDPR applies, we rely on appropriate safeguards for such transfers, such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms recognized under the UK GDPR. Contact us at info@mailhub.com for more information about these safeguards.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy on our website and, where appropriate, by sending you a notification. We encourage you to review the Privacy Policy whenever you access our Services.

11. Contact Us